South African woman have taken to social media to complain about the bolt e-hailing service over harassment, rude and unlicensed drivers.
Bolt was also heavily criticized for not responding to complaints.
Some of the complaints include:
- Car that arrives to pick up does not match the one on the app.
- Drivers arriving and then leaving without picking up the customer.
- Bolt profile being sold online by the original drivers to strangers.
- Drivers not picking up calls when customers forget items in the cars.
Gareth Taylor, Bolt Regional manager, said if violent or sexual offences are reported, the driver’s account is de-activated immediately.
He said Bolt does not allow drivers to rent out their profiles to other people and those who do so will be removed immediately.